(Solved?) Windows Error - "BattleFleetGothic has stopped working"

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(Solved?) Windows Error - "BattleFleetGothic has stopped working"

Postby Alexi_Menser » 25 April 2016, 09:52

Greetings all,

I'm one of the Elite Testers and needed to switch my game.ini file over for a special version of the file to run on the test servers. My issue is that after my first attempt to switch back to the public servers my came consistently gets the windows error "BattleFleetGothic has stopped working."

Every time I launch the game, it will load up until the main menu, continue as normal for a few seconds then proceed to get a windows pop up stating "BattleFleetGothic has stopped working."

This seems to be somehow related to the game.ini file and I have made multiple attempts to fix said issue. This up to and includes:

~ Replacing the game.ini with a fresh file
~ Restarting Steam
~ Verifying the game file integrity
~ Re-installing Battlefleet Gothic: Armada
~ Running as administrator
~ Running in Compatability Mode
~ Deleting ALL local files
~ Running on a private test server prior to patch with issue

None of these has had any effect on the issue. Thanks to the help of another Elite Tester (Cannot remember who right now) I have found a temporary fix, although it is still highly unstable.

~ Replaced the game.ini file with a direct copy of another players game.ini file.

With this, I can manage to launch the game successfully once during each instance of steam. Usually I will get a Windows Error on the first attempt at launching the game but the second usually works fine. Once I close Battlefleet Gothic: Armada I have to restart steam if I want to launch the game again.

I don't really understand exactly how this issue is occurring but it's been around for a few weeks now and sometimes the temporary solution I use doesn't work at all. (Such as tonight...)

I hope someone can help.

Best Regards,
Loyal Servant of the Alpha,
~Alexi
Wit Beyond Measure Is Man's Greatest Treasure

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Re: Windows Error - "BattleFleetGothic has stopped working"

Postby Alexi_Menser » 25 April 2016, 15:44

Talked to Malefica about this, tried deleting the config folder and making a new one. No effect.

Then tried deleting the config then reinstalling the game. No Positive effect.

Now every time I would reach the main menu the screen flashes black then goes to the desktop with the windows error notification like before...

This is getting depressing :(
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Re: Windows Error - "BattleFleetGothic has stopped working"

Postby Alexi_Menser » 03 May 2016, 06:20

Putting this here in case anyone can see something that might be a cause


Computer Information:
Manufacturer: Gigabyte Technology Co., Ltd.
Model: GA-78LMT-S2P
Form Factor: Desktop
No Touch Input Detected

Processor Information:
CPU Vendor: AuthenticAMD
CPU Family: 0x15
CPU Model: 0x1
CPU Stepping: 0x2
CPU Type: 0x0
Speed: 3314 Mhz
6 logical processors
3 physical processors
HyperThreading: Supported
FCMOV: Supported
SSE2: Supported
SSE3: Supported
SSSE3: Supported
SSE4a: Supported
SSE41: Supported
SSE42: Supported
AES: Supported
AVX: Supported
CMPXCHG16B: Supported
LAHF/SAHF: Supported
PrefetchW: Supported

Network Information:
Network Speed:

Operating System Version:
Windows 7 (64 bit)
NTFS: Supported
Crypto Provider Codes: Supported 311 0x0 0x0 0x0

Video Card:
Driver: NVIDIA GeForce GTX 650

DirectX Driver Name: nvd3dum.dll
Driver Version: 9.18.13.4052
DirectX Driver Version: 9.18.13.4052
Driver Date: 2 July 2014
OpenGL Version: 4.4
Desktop Color Depth: 32 bits per pixel
Monitor Refresh Rate: 59 Hz
DirectX Card: NVIDIA GeForce GTX 650
VendorID: 0x10de
DeviceID: 0xfc6
Number of Monitors: 2
Number of Logical Video Cards: 2
No SLI or Crossfire Detected
Primary Display Resolution: 1440 x 900
Desktop Resolution: 2880 x 900
Primary Display Size: 20.00" x 12.52" (23.58" diag)
50.8cm x 31.8cm (59.9cm diag)
Primary Bus: PCI Express 8x
Primary VRAM: 2047 MB
Supported MSAA Modes: 2x 4x 8x

Sound card:
Audio device: Speakers (Realtek High Definiti

Memory:
RAM: 8189 Mb

Miscellaneous:
UI Language: English
Microphone: Not set
Media Type: DVD
Total Hard Disk Space Available: 953767 Mb
Largest Free Hard Disk Block: 123090 Mb
OS Install Date: Jul 18 2013
Game Controller: None detected
VR Headset: None detected
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Re: Windows Error - "BattleFleetGothic has stopped working"

Postby FocusTechSupport » 03 May 2016, 08:10

Video Card:
Driver: NVIDIA GeForce GTX 650
Driver Date: 2 July 2014

Please update the driver of the NVIDIA graphics card:

Click http://www.nvidia.com/download/driverRe ... 2065/en-us
Download then run the application '365.10-desktop-win8-win7-winvista-64bit-international-whql.exe'.
Please perform a custom installation of the graphics driver.
Uncheck '3D Vision Controller Driver' and '3D Vision Driver' under 'Installation Options'.
Check 'Perform a clean installation' and install the driver.

Please update the driver of the REALTEK HD audio device:

Click http://www.guru3d.com/files-details/rea ... nload.html
Download and run the application 'Win7_Win8_Win81_Win10_R279.exe'.

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Re: Windows Error - "BattleFleetGothic has stopped working"

Postby XViper » 03 May 2016, 08:16

Almost a 2 year old graphics driver Alexi?
I am disappoint! :P

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Re: Windows Error - "BattleFleetGothic has stopped working"

Postby Alexi_Menser » 03 May 2016, 08:26

XViper wrote:Almost a 2 year old graphics driver Alexi?
I am disappoint! :P


Ummm, I have updated it before though...

I am very confused.

Going to try and update again though.
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Re: Windows Error - "BattleFleetGothic has stopped working"

Postby Alexi_Menser » 03 May 2016, 09:49

FocusTechSupport wrote:Video Card:
Driver: NVIDIA GeForce GTX 650
Driver Date: 2 July 2014

Please update the driver of the NVIDIA graphics card:

Click http://www.nvidia.com/download/driverRe ... 2065/en-us
Download then run the application '365.10-desktop-win8-win7-winvista-64bit-international-whql.exe'.
Please perform a custom installation of the graphics driver.
Uncheck '3D Vision Controller Driver' and '3D Vision Driver' under 'Installation Options'.
Check 'Perform a clean installation' and install the driver.

Please update the driver of the REALTEK HD audio device:

Click http://www.guru3d.com/files-details/rea ... nload.html
Download and run the application 'Win7_Win8_Win81_Win10_R279.exe'.



I made an attempt to apply these changes. I've put the new information below. Made an attempt to launch the game, no apparent change in situation. Still received a windows error.


Computer Information:
Manufacturer: Gigabyte Technology Co., Ltd.
Model: GA-78LMT-S2P
Form Factor: Desktop
No Touch Input Detected

Processor Information:
CPU Vendor: AuthenticAMD
CPU Family: 0x15
CPU Model: 0x1
CPU Stepping: 0x2
CPU Type: 0x0
Speed: 3314 Mhz
6 logical processors
3 physical processors
HyperThreading: Supported
FCMOV: Supported
SSE2: Supported
SSE3: Supported
SSSE3: Supported
SSE4a: Supported
SSE41: Supported
SSE42: Supported
AES: Supported
AVX: Supported
CMPXCHG16B: Supported
LAHF/SAHF: Supported
PrefetchW: Supported

Network Information:
Network Speed:

Operating System Version:
Windows 7 (64 bit)
NTFS: Supported
Crypto Provider Codes: Supported 311 0x0 0x0 0x0

Video Card:
Driver: NVIDIA GeForce GTX 650

DirectX Driver Name: nvd3dum.dll
Driver Version: 10.18.13.6510
DirectX Driver Version: 10.18.13.6510
Driver Date: 27 Apr 2016
OpenGL Version: 4.5
Desktop Color Depth: 32 bits per pixel
Monitor Refresh Rate: 59 Hz
DirectX Card: NVIDIA GeForce GTX 650
VendorID: 0x10de
DeviceID: 0xfc6
Number of Monitors: 2
Number of Logical Video Cards: 2
No SLI or Crossfire Detected
Primary Display Resolution: 1440 x 900
Desktop Resolution: 2880 x 900
Primary Display Size: 20.00" x 12.52" (23.58" diag)
50.8cm x 31.8cm (59.9cm diag)
Primary Bus: PCI Express 8x
Primary VRAM: 2047 MB
Supported MSAA Modes: 2x 4x 8x

Sound card:
Audio device: Line 1 (Virtual Audio Cable)

Memory:
RAM: 8189 Mb

Miscellaneous:
UI Language: English
Microphone: Not set
Media Type: DVD
Total Hard Disk Space Available: 953767 Mb
Largest Free Hard Disk Block: 115907 Mb
OS Install Date: Jul 18 2013
Game Controller: None detected
VR Headset: None detected
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Re: Windows Error - "BattleFleetGothic has stopped working"

Postby Focus_Jolan » 04 May 2016, 08:22

Hi Alexi_Menser,

This is a really weird issue.
The game worked fine during this week when you're tested it on the Elite Beta?

Did you try to delete this folder : C:\Users\PC Name\AppData\Local\BattleFleetGothic\Saved\Config

And relaunch ?

Thank you.
Jolan - Focus Team

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Alexi_Menser
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Re: Windows Error - "BattleFleetGothic has stopped working"

Postby Alexi_Menser » 04 May 2016, 09:53

Focus_Jolan wrote:Hi Alexi_Menser,

This is a really weird issue.
The game worked fine during this week when you're tested it on the Elite Beta?

Did you try to delete this folder : C:\Users\PC Name\AppData\Local\BattleFleetGothic\Saved\Config

And relaunch ?

Thank you.


The game has failed to launch on the last 60+ attempts. This has been on the main server, testing server and even a private server made for me by Malefica from the patch prior to the game developing this issue.

I have deleted that folder and it made no difference.

Relaunched the game with this change and no difference.

Very Distressed,
~Alexi
Wit Beyond Measure Is Man's Greatest Treasure

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Alexi_Menser
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Re: Windows Error - "BattleFleetGothic has stopped working"

Postby Alexi_Menser » 12 May 2016, 12:15

EDIT: SUCCESS! THE GAME WORKS IN OFFLINE MODE! ~Only offiline mode though... please tell me this may help solve the problem.

2nd EDIT: It was a false hope. The game crashed when I tried to load up a skirmish fleet...
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