PC crashes in specific moments

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Battlemen
Posts: 2
Joined: 03 May 2016, 14:09
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PC crashes in specific moments

Postby Battlemen » 11 May 2016, 18:54

Greetings,
i have problems with PC crashes in the game. My PC restarts automatically at certain moments:
- if i am in Port Maw(Multiplayer or Singleplayer or just in the shipyard of each species)
- if i finished a game (in the endscreen when i get my honor)

I tried several things like reinstalling the graphic drivers, the game, direct X etc..

I followed your technical FAQ:
- checked the game files
- installed MS Visual C++
- game starts always with administrator rights

I tried to play the game with lower resolution, graphics etc. but it doesn't change something.
I don't overclock, but i control the fans because the basic settings of CPU and GPU fan are a little low.
Important is that in the beta i could play without problems (Some game crashes but my friends had them too).

DXDiag:

DxDiag.rar
(13.32 KiB) Downloaded 20 times



So i hope we find a solution to get the machine spirit working, so i can fight the enemies of the Imperium once again!!!
Thank you for your assistance. The Emperor will appreciate it.

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Focus_Jolan
Focus Team
Posts: 438
Joined: 27 October 2015, 14:51
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Re: PC crashes in specific moments

Postby Focus_Jolan » 12 May 2016, 08:27

Hi Battlemen,

Do you have a pop-up message like "Fatal Error" or "Memory failed" or others that appear just before your computer restart?
Which alimentation did you use?

Thank you.
Jolan - Focus Team

Battlemen
Posts: 2
Joined: 03 May 2016, 14:09
Contact:

Re: PC crashes in specific moments

Postby Battlemen » 12 May 2016, 12:29

If the message pops-up, its to fast to see it.
I use an Corsair CX500M, so 500 W power supply. I had the idea too but if i play other games all works fine and in the beta too.

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GrenAcid
Posts: 39
Joined: 02 April 2016, 09:21
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Re: PC crashes in specific moments

Postby GrenAcid » 23 June 2016, 19:57

Hey, I got similar problem.

Playing Skirmish with SM, game crash my entire PC to a point of restart, afther that all progres with SM is gone, even the name of admiral. I tryied raising fan output(its hot day) but I can play Owerwatch on high with this seting with no frame drops ect, so I bet ist not my PC fault.
I didnt want to make new topic bout that but after 4th time I no longer want to play again same 200 battle over again to se crash.

PLS FIX.

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Focus_Jolan
Focus Team
Posts: 438
Joined: 27 October 2015, 14:51
Contact:

Re: PC crashes in specific moments

Postby Focus_Jolan » 27 June 2016, 12:17

Hi,

Can you check if there is a dump file here: C:\Users\PC Name\AppData\Local\Temp
And can you try to delete your "Config" folder here: C:\Users\FOCUS\AppData\Local\BattleFleetGothic\Saved

I hope it'll help you.
Thank you.
Jolan - Focus Team


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