The game don't start

We'll help you troubleshoot issues with Battlefleet Gothic: Armada.
Von Rechnaud
Posts: 3
Joined: 29 April 2016, 08:53
Contact:

The game don't start

Postby Von Rechnaud » 29 April 2016, 08:58

Hi ! I hope you will help me with this damnful crash... I tryed all solutions presented on many forum, but without any kind of success...
Here is the detail of the crash and my configuration.

Thanks for trying to help me !

Signature du problème :
Nom d’événement de problème: APPCRASH
Nom de l’application: BattleFleetGothic-Win64-Shipping.exe
Version de l’application: 4.9.2.0
Horodatage de l’application: 5718e93e
Nom du module par défaut: ntdll.dll
Version du module par défaut: 6.3.9600.18258
Horodateur du module par défaut: 56d88222
Code de l’exception: c000007b
Décalage de l’exception: 00000000000ecdd0
Version du système: 6.3.9600.2.0.0.768.101
Identificateur de paramètres régionaux: 1036
Information supplémentaire n° 1: ac05
Information supplémentaire n° 2: ac0507478d1c5bd693cfc4fe3987e900
Information supplémentaire n° 3: ac05
Information supplémentaire n° 4: ac0507478d1c5bd693cfc4fe3987e900


Antivirus: Avira

Error message: BattleFleetGothic-Win64-Shipping.exe-Application error
The application was unable to start correctly (0xc000007b).
Click OK to close the application

Processor: Intel(R) Core(TM) i7-4710HQ CPU @ 2.50GHz (8 CPUs), ~2.5GHz
Memory: 8192MB RAM
Available OS Memory: 8074MB RAM
Page File: 2691MB used, 7367MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11



Card name: Intel(R) HD Graphics 4600
Manufacturer: Intel Corporation
Chip type: Intel(R) HD Graphics Family
DAC type: Internal
Device Type: Full Device
Device Key: Enum\PCI\VEN_8086&DEV_0416&SUBSYS_17BD1043&REV_06
Display Memory: 1792 MB
Dedicated Memory: 32 MB
Shared Memory: 1760 MB
Current Mode: 1920 x 1080 (32 bit) (60Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: unknown
Monitor Id: LGD046C
Native Mode: 1920 x 1080(p) (60.020Hz)
Output Type: Internal
Driver Name: igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igdumdim32,igd10iumd32,igd10iumd32
Driver File Version: 10.18.0010.3643 (English)
Driver Version: 10.18.10.3643
DDI Version: 11.1
Feature Levels: 11.1,11.0,10.1,10.0,9.3,9.2,9.1
Driver Model: WDDM 1.3
Graphics Preemption: DMA
Compute Preemption: Thread
Miracast: Supported
Hybrid Graphics GPU: Integrated
Power P-states: Not Supported
Driver Attributes: Final Retail
Driver Date/Size: 6/19/2014 04:35:22, 16121536 bytes


Description: Speakers (Realtek High Definition Audio)
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0668&SUBSYS_104317BD&REV_1000
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: RTKVHD64.sys
Driver Version: 6.00.0001.7329 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 8/26/2014 12:58:18, 4267480 bytes
Other Files:
Driver Provider: Realtek Semiconductor Corp.
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

FocusTechSupport
Focus Team
Posts: 49
Joined: 14 October 2015, 13:04
Contact:

Re: The game don't start

Postby FocusTechSupport » 03 May 2016, 09:46

INTEL graphics cards are not supported.
The minimum required for Battlefleet Gothic: Armada is an AMD RADEON HD 6850 or a NVIDIA GEFORCE GTX 560 graphics card.
But maybe you have two graphics cards on your laptop computer: INTEL + AMD or INTEL + NVIDIA.
What is the model of your laptop computer?

Von Rechnaud
Posts: 3
Joined: 29 April 2016, 08:53
Contact:

Re: The game don't start

Postby Von Rechnaud » 03 May 2016, 18:02

Hello ! Thank you for your answer : )

I have a Nvidia GeForce GTX 850M with a pilote 353.30

My computer is a Asus N751J.

Regards.

FocusTechSupport
Focus Team
Posts: 49
Joined: 14 October 2015, 13:04
Contact:

Re: The game don't start

Postby FocusTechSupport » 04 May 2016, 07:26

Please run your games on the NVIDIA graphics card.

A. Please update the driver of the NVIDIA graphics card:

1. Click http://www.geforce.com/drivers
2. Click the button 'DOWNLOAD' under Automatic Driver Updates.
3. Save the application 'GeForce_Experience_v2.11.2.66.exe'.
4. Once the download done, run the application 'GeForce_Experience_v2.11.2.66.exe'.
5. Once the installation done, run NVIDIA GeForce Experience.
6. Click the tab 'DRIVERS' then the button 'Check for updates'.

NOTE:
Please perform a custom installation of the graphics driver.
Uncheck '3D Vision Controller Driver' and '3D Vision Driver' under 'Installation Options'.
Check 'Perform a clean installation' and install the driver.

B. Please select the NVIDIA graphics card to play Battlefleet Gothic Armada:

1. Right click on the background of the Windows Desktop and click NVIDIA Control Panel.
2. Click Manage 3D settings under 3D Settings in 'Select a Task...'.
3. Click the tab Program Settings under 'I would like to use the following 3D settings:'.
4. Click the button Add under '1. Select a program to customize:'.
5. Browse and open the folder 'Battlefleet Gothic Armada' located by default in 'Local Disk (C:)', folder 'Program Files' or 'Program Files (x86)', 'Steam', 'SteamApps' and 'Common'.
6. Select the application 'BattleFleetGothic' and click the button 'Open'.
7. Select 'High-performance NVIDIA processor' under '2. Select the preferred graphics processor for this program:'.
8. Click the button 'Apply' then close the NVIDIA Control Panel and run the game.

We apologize for the inconvenience.

Von Rechnaud
Posts: 3
Joined: 29 April 2016, 08:53
Contact:

Re: The game don't start

Postby Von Rechnaud » 04 May 2016, 18:41

Thank you for the answer.

I tryed everything you said but i have the same error windows as always:

BattleFleetGothic-Win64-Shipping.exe - Application error
The application failed to start correctly (0xc000007b).
Click OK to close the application.

Just to say:
-My Steam folder is on the disk D, and not C;
-I can't download the last driver, i fail even before i can have access to the custom installation options. Perhaps because i work on windows 10 ?


Regards.


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