Fatal Error every time I log into profile...

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Gunnar001
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Fatal Error every time I log into profile...

Postby Gunnar001 » 27 April 2016, 05:01

Your game gives me the typical "Fatal Error" crash if I try and log into my multiplayer profile. I can make other profiles and log in. My main profile is simply inaccessible for whatever reason though and crashes the entire game. I REALLY hope I didn't lose almost 30 hours of progress and my entire fleet because of this.
Releasing a game that crashes a dozen times each and every gaming session is ridiculous enough (and also losing exp/renown because of those crashes), but losing entire profiles? What the hell? I feel refund time approaching if this is not fixed...
Anyone help?

Profile name: Necrosius
Currently not playing BuggyFleet Gothic: Armada

Gunnar001
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Re: Fatal Error every time I log into profile...

Postby Gunnar001 » 27 April 2016, 23:36

Day 2: Still crashes if I try to log in. Any tech support on the tech support forum?
Currently not playing BuggyFleet Gothic: Armada

Alex00322
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Re: Fatal Error every time I log into profile...

Postby Alex00322 » 28 April 2016, 00:15

Ha, good luck. They don't support the game why would they support the forums?

Gunnar001
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Re: Fatal Error every time I log into profile...

Postby Gunnar001 » 29 April 2016, 22:00

Day 4: Still unable to log into my profile. Trying this still crashes my game. Zero reply from any tech support.
Can I at least get a reply to let me know if my max level profile is simply gone and I should stop wasting my time with Focus?
Currently not playing BuggyFleet Gothic: Armada

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Hjalfnar_Feuerwolf
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Re: Fatal Error every time I log into profile...

Postby Hjalfnar_Feuerwolf » 30 April 2016, 08:53

Is the profile from the beta?

Alex00322 wrote:Ha, good luck. They don't support the game why would they support the forums?
And this is simply a lie. ;)
"God-Emperor? Calling him a god is what started this mess in the first place..." Bjorn the Fell-Handed
Purging the bugs you'll never know!

Gunnar001
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Re: Fatal Error every time I log into profile...

Postby Gunnar001 » 30 April 2016, 09:30

Hjalfnar_Feuerwolf wrote:Is the profile from the beta?


Positive it isn't. Game was released and I was playing with that profile up until I just couldn't log in without it crashing one day.
Currently not playing BuggyFleet Gothic: Armada

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Hjalfnar_Feuerwolf
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Re: Fatal Error every time I log into profile...

Postby Hjalfnar_Feuerwolf » 30 April 2016, 09:34

Ok, please do this now: viewtopic.php?f=16&t=2964

Oh, and:

Focus_Jolan wrote:Hello guys,

We are working on this problem.
It would be fixe soon.

Thank you and sorry for the inconvenience.

This is from yesterday, and the reason why no tech mod answered. They are already working on a fix. Comes from this thread:
viewtopic.php?f=16&t=876
"God-Emperor? Calling him a god is what started this mess in the first place..." Bjorn the Fell-Handed
Purging the bugs you'll never know!

Gunnar001
Posts: 11
Joined: 27 April 2016, 04:46
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Re: Fatal Error every time I log into profile...

Postby Gunnar001 » 30 April 2016, 10:51

Hjalfnar_Feuerwolf wrote:Ok, please do this now: viewtopic.php?f=16&t=2964

Oh, and:

Focus_Jolan wrote:Hello guys,

We are working on this problem.
It would be fixe soon.

Thank you and sorry for the inconvenience.

This is from yesterday, and the reason why no tech mod answered. They are already working on a fix. Comes from this thread:
viewtopic.php?f=16&t=876


It would be nice if they could take 10 seconds and let me know this themselves instead of just ignoring it, but whatever. And the bug in the second thread is not the same as mine. The program locks up for a moment and then crashes with the Fatal Error box. It could be a different problem all together.
Currently not playing BuggyFleet Gothic: Armada

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Hjalfnar_Feuerwolf
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Re: Fatal Error every time I log into profile...

Postby Hjalfnar_Feuerwolf » 30 April 2016, 11:15

And it does this with only this admiral or with all others?

Furthermore, please do what everyone has to do to get full help: provide the data we need to find the problem. Start the game, select the admiral and after the crash provide us with the crash log. Otherwise we simply can't do anything.
"God-Emperor? Calling him a god is what started this mess in the first place..." Bjorn the Fell-Handed
Purging the bugs you'll never know!


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