Campaign Bug - We need your help

We'll help you troubleshoot issues with Battlefleet Gothic: Armada.
User avatar
Netheos
Focus Team
Posts: 154
Joined: 08 October 2015, 08:05
Contact:

Campaign Bug - We need your help

Postby Netheos » 14 June 2016, 10:43

Greetings Admirals,

The Space Marines update will arrive next week with several major features and we are currently polishing the patch as much as possible.

To gather data and fix an issue preventing some players to play the campaign, we would need a small group of testers with a wide range of computer specs (from low to powerful), divided between players encountering the issue and players who don't.

Key points of the issue:
  • No logos at the launch of the game.
  • Black background in the main menu.
  • No video in the campaign.
  • Black screen in the campaign.
  • Black screen at "The Hunt" turn 24.

If you want to help us tofix the issue, post here with the following info:
  • Your computer specs.
  • If you're encountering the issue or not.
  • Your DxDiag (How to get your DxDiag HERE).

Thanks for your help,
Tindalos Interactive & Focus Home Interactive

starscream
(Former) Alpha Tester
Posts: 16
Joined: 22 October 2015, 16:28
Contact:

Re: Campaign Bug - We need your help

Postby starscream » 20 June 2016, 21:20

i been having trouble since got game no video/ cutscenes cant progress past first mission ie tutorial tried skipping it game just goes to a black screen below are my pc specs if we can get this sorted be a very happy gamer lol

Operating System
Windows 7 Ultimate N 64-bit SP1
CPU
AMD A4-6300 70 °C
Richland 32nm Technology
RAM
8.00GB Single-Channel DDR3 @ 798MHz (11-11-12-28)
Motherboard
Gigabyte Technology Co. Ltd. F2A68HM-HD2 (P0) 31 °C
Graphics
DELL E198FP (1280x1024@60Hz)
2047MB NVIDIA GeForce GTX 750 Ti (ASUStek Computer Inc) 29 °C
Storage
465GB TOSHIBA DT01ACA050 ATA Device (SATA) 28 °C
Optical Drives
ATAPI iHAS124 F ATA Device
Audio
Realtek High Definition Audio

Sanguinus
(Former) Technical Tester
Posts: 8
Joined: 09 February 2016, 09:03
Contact:

Re: Campaign Bug - We need your help

Postby Sanguinus » 21 June 2016, 07:16

I have no problem in game

My config:

Operating System: Windows 10 Professionnel 64-bit (10.0, Build 10586) (10586.th2_release_sec.160527-1834)
Language: French (Regional Setting: French)
System Manufacturer: Alienware
System Model: Aurora-R4
BIOS: A11
Processor: Intel(R) Core(TM) i7-3930K CPU @ 3.20GHz (12 CPUs), ~3.2GHz
Memory: 16384MB RAM
Available OS Memory: 16302MB RAM
Page File: 14496MB used, 15629MB available
Graphic Card: Nvidia MSI Gaming GTX 970 4G
Windows Dir: C:\WINDOWS
DirectX Version: 12
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
Miracast: Available, with HDCP
Microsoft Graphics Hybrid: Not Supported
DxDiag Version: 10.00.10586.0000 64bit Unicode

Kashtano
Posts: 71
Joined: 17 April 2016, 18:18
Contact:

Re: Campaign Bug - We need your help

Postby Kashtano » 21 June 2016, 09:06

Even on my rather low-end computer, the game runs flawlessly.

Operating System: Windows 10 Pro 64-bit (10.0, Build 10586) (10586.th2_release_sec.160422-1850)
BIOS: Default System BIOS
Processor: AMD Phenom(tm) II X4 965 Processor (4 CPUs), ~3.4GHz
Memory: 4096MB RAM
Available OS Memory: 4096MB RAM
Page File: 2135MB used, 7175MB available
Windows Dir: C:\WINDOWS
DirectX Version: 12
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
Miracast: Not Available
Microsoft Graphics Hybrid: Not Supported
DxDiag Version: 10.00.10586.0000 64bit Unicode

Card name: NVIDIA GeForce GT 730
Driver Version: 10.18.13.6510

starscream
(Former) Alpha Tester
Posts: 16
Joined: 22 October 2015, 16:28
Contact:

Re: Campaign Bug - We need your help

Postby starscream » 21 June 2016, 09:32

let me be clear quickly im only having problems with cutscenes and campaign
multuplayer and skirmish battle works perfectly just campaign dosent

User avatar
Focus_Jolan
Focus Team
Posts: 438
Joined: 27 October 2015, 14:51
Contact:

Re: Campaign Bug - We need your help

Postby Focus_Jolan » 22 June 2016, 09:25

Thank you guys.

Few more peoples would be perfect.
Jolan - Focus Team

GuChui
Posts: 3
Joined: 21 June 2016, 11:13
Contact:

Re: Campaign Bug - We need your help

Postby GuChui » 25 June 2016, 08:03

Cannot play campaign either. Starting the campaign put me in space screen with no cutscene or tutorial narrative.

Baalor
Posts: 1
Joined: 27 June 2016, 00:11
Contact:

Re: Campaign Bug - We need your help

Postby Baalor » 27 June 2016, 00:15

Cutscenes do not play. They show a black screen when they should be playing, spacebar skips them and puts me back into the campaign. In-mission dialogue and briefings still work. Main menu at game launch has a black background. I have checked in the steam folders and can play the cutscenes there, so it is not a windows media player issue on my end.

Code: Select all

------------------
System Information
------------------
Time of this report: 6/26/2016, 20:10:45
       Machine name: BAALOR-PC
   Operating System: Windows Vista™ Home Premium (6.0, Build 6002) Service Pack 2 (6002.vistasp2_gdr.160409-1048)
           Language: English (Regional Setting: English)
System Manufacturer: Gigabyte Technology Co., Ltd.
       System Model: G1.Guerrilla
               BIOS: Award Modular BIOS v6.00PG
          Processor: Intel(R) Core(TM) i7 CPU         960  @ 3.20GHz (8 CPUs), ~3.2GHz
             Memory: 12286MB RAM
          Page File: 4204MB used, 20557MB available
        Windows Dir: C:\Windows
    DirectX Version: DirectX 11
DX Setup Parameters: Not found
     DxDiag Version: 7.00.6002.18107 32bit Unicode

------------
DxDiag Notes
------------
      Display Tab 1: No problems found.
        Sound Tab 1: No problems found.
        Sound Tab 2: No problems found.
        Sound Tab 3: No problems found.
        Sound Tab 4: No problems found.
          Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D:    0/4 (retail)
DirectDraw:  0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay:  0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow:  0/6 (retail)

---------------
Display Devices
---------------
        Card name: NVIDIA GeForce GTX 970
     Manufacturer: NVIDIA
        Chip type: GeForce GTX 970
         DAC type: Integrated RAMDAC
       Device Key: Enum\PCI\VEN_10DE&DEV_13C2&SUBSYS_113110DE&REV_A1
   Display Memory: 1702 MB
 Dedicated Memory: 4007 MB
    Shared Memory: 1791 MB
     Current Mode: 1920 x 1080 (32 bit) (60Hz)
          Monitor: Generic PnP Monitor
      Driver Name: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
   Driver Version: 10.18.0013.6519 (English)
      DDI Version: 11
   BGRA Supported: Yes
Driver Attributes: Final Retail
 Driver Date/Size: 5/10/2016 00:07:01, 17248920 bytes
      WHQL Logo'd: n/a
  WHQL Date Stamp: n/a
Device Identifier: {D7B71E3E-5082-11CF-196A-3C311CC2C735}
        Vendor ID: 0x10DE
        Device ID: 0x13C2
        SubSys ID: 0x113110DE
      Revision ID: 0x00A1
      Revision ID: 0x00A1
      Video Accel: ModeMPEG2_A ModeMPEG2_C
 Deinterlace Caps: {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
                   {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
                   {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
                   {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
                   {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
                   {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
                   {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
                   {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
                   {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
                   {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
                   {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
                   {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
                   {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
                   {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
                   {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
                   {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
                   {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                   {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                   {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                   {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                   {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                   {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                   {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                   {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                   {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                   {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                   {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                   {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                   {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                   {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                   {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                   {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                   {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                   {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                   {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                   {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                   {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                   {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                   {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                   {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
     DDraw Status: Enabled
       D3D Status: Enabled
       AGP Status: Enabled

-------------
Sound Devices
-------------
            Description: Speakers (Realtek High Definition Audio)
 Default Sound Playback: Yes
 Default Voice Playback: Yes
            Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0889&SUBSYS_1458A082&REV_1000
        Manufacturer ID: 1
             Product ID: 100
                   Type: WDM
            Driver Name: RTKVHD64.sys
         Driver Version: 6.00.0001.6282 (English)
      Driver Attributes: Final Retail
            WHQL Logo'd: n/a
          Date and Size: 1/4/2011 07:51:16, 2697448 bytes
            Other Files:
        Driver Provider: Realtek Semiconductor Corp.
         HW Accel Level: Basic
              Cap Flags: 0xF1F
    Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
 Static/Strm HW 3D Bufs: 0, 0
              HW Memory: 0
       Voice Management: No
 EAX(tm) 2.0 Listen/Src: No, No
   I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

            Description: Realtek Digital Output(Optical) (Realtek High Definition Audio)
 Default Sound Playback: No
 Default Voice Playback: No
            Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0889&SUBSYS_1458A082&REV_1000
        Manufacturer ID: 1
             Product ID: 100
                   Type: WDM
            Driver Name: RTKVHD64.sys
         Driver Version: 6.00.0001.6282 (English)
      Driver Attributes: Final Retail
            WHQL Logo'd: n/a
          Date and Size: 1/4/2011 07:51:16, 2697448 bytes
            Other Files:
        Driver Provider: Realtek Semiconductor Corp.
         HW Accel Level: Basic
              Cap Flags: 0xF1F
    Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
 Static/Strm HW 3D Bufs: 0, 0
              HW Memory: 0
       Voice Management: No
 EAX(tm) 2.0 Listen/Src: No, No
   I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

            Description: Speakers (2- Logitech USB Headset)
 Default Sound Playback: No
 Default Voice Playback: No
            Hardware ID: USB\VID_046D&PID_0A0C&REV_1013&MI_00
        Manufacturer ID: 65535
             Product ID: 65535
                   Type: WDM
            Driver Name: USBAUDIO.sys
         Driver Version: 6.00.6002.18887 (English)
      Driver Attributes: Final Retail
            WHQL Logo'd: n/a
          Date and Size: 7/12/2013 05:19:21, 99200 bytes
            Other Files:
        Driver Provider: Microsoft
         HW Accel Level: Basic
              Cap Flags: 0xF1F
    Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
 Static/Strm HW 3D Bufs: 0, 0
              HW Memory: 0
       Voice Management: No
 EAX(tm) 2.0 Listen/Src: No, No
   I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

            Description: Realtek Digital Output (Realtek High Definition Audio)
 Default Sound Playback: No
 Default Voice Playback: No
            Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0889&SUBSYS_1458A082&REV_1000
        Manufacturer ID: 1
             Product ID: 100
                   Type: WDM
            Driver Name: RTKVHD64.sys
         Driver Version: 6.00.0001.6282 (English)
      Driver Attributes: Final Retail
            WHQL Logo'd: n/a
          Date and Size: 1/4/2011 07:51:16, 2697448 bytes
            Other Files:
        Driver Provider: Realtek Semiconductor Corp.
         HW Accel Level: Basic
              Cap Flags: 0xF1F
    Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
 Static/Strm HW 3D Bufs: 0, 0
              HW Memory: 0
       Voice Management: No
 EAX(tm) 2.0 Listen/Src: No, No
   I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

---------------------
Sound Capture Devices
---------------------
            Description: Microphone (2- Logitech USB Headset)
  Default Sound Capture: Yes
  Default Voice Capture: Yes
            Driver Name: USBAUDIO.sys
         Driver Version: 6.00.6002.18887 (English)
      Driver Attributes: Final Retail
          Date and Size: 7/12/2013 05:19:21, 99200 bytes
              Cap Flags: 0x1
           Format Flags: 0xFFFFF

            Description: Microphone (2- Microsoft LifeCam VX-3000.)
  Default Sound Capture: No
  Default Voice Capture: No
            Driver Name: USBAUDIO.sys
         Driver Version: 6.00.6002.18887 (English)
      Driver Attributes: Final Retail
          Date and Size: 7/12/2013 05:19:21, 99200 bytes
              Cap Flags: 0x1
           Format Flags: 0xFFFFF

-------------------
DirectInput Devices
-------------------
      Device Name: Mouse
         Attached: 1
    Controller ID: n/a
Vendor/Product ID: n/a
        FF Driver: n/a

      Device Name: Keyboard
         Attached: 1
    Controller ID: n/a
Vendor/Product ID: n/a
        FF Driver: n/a

      Device Name: Logitech USB Headset
         Attached: 1
    Controller ID: 0x0
Vendor/Product ID: 0x046D, 0x0A0C
        FF Driver: n/a

      Device Name: USB Receiver
         Attached: 1
    Controller ID: 0x0
Vendor/Product ID: 0x046D, 0xC52B
        FF Driver: n/a

      Device Name: USB Receiver
         Attached: 1
    Controller ID: 0x0
Vendor/Product ID: 0x046D, 0xC52B
        FF Driver: n/a

      Device Name: USB Receiver
         Attached: 1
    Controller ID: 0x0
Vendor/Product ID: 0x046D, 0xC52B
        FF Driver: n/a

      Device Name: USB Receiver
         Attached: 1
    Controller ID: 0x0
Vendor/Product ID: 0x046D, 0xC52B
        FF Driver: n/a

      Device Name: USB Receiver
         Attached: 1
    Controller ID: 0x0
Vendor/Product ID: 0x046D, 0xC52B
        FF Driver: n/a

      Device Name: USB Receiver
         Attached: 1
    Controller ID: 0x0
Vendor/Product ID: 0x046D, 0xC52B
        FF Driver: n/a

      Device Name: USB Receiver
         Attached: 1
    Controller ID: 0x0
Vendor/Product ID: 0x046D, 0xC52B
        FF Driver: n/a

      Device Name: USB Receiver
         Attached: 1
    Controller ID: 0x0
Vendor/Product ID: 0x046D, 0xC52B
        FF Driver: n/a

      Device Name: USB Receiver
         Attached: 1
    Controller ID: 0x0
Vendor/Product ID: 0x046D, 0xC52B
        FF Driver: n/a

      Device Name: USB Receiver
         Attached: 1
    Controller ID: 0x0
Vendor/Product ID: 0x046D, 0xC52B
        FF Driver: n/a

      Device Name: USB Receiver
         Attached: 1
    Controller ID: 0x0
Vendor/Product ID: 0x046D, 0xC52B
        FF Driver: n/a

      Device Name: USB Receiver
         Attached: 1
    Controller ID: 0x0
Vendor/Product ID: 0x046D, 0xC52B
        FF Driver: n/a

Poll w/ Interrupt: No

-----------
USB Devices
-----------
+ USB Root Hub
| Vendor/Product ID: 0x8086, 0x3A39
| Matching Device ID: usb\root_hub
| Service: usbhub

----------------
Gameport Devices
----------------

------------
PS/2 Devices
------------
+ HID Keyboard Device
| Vendor/Product ID: 0x046D, 0xC52B
| Matching Device ID: hid_device_system_keyboard
| Service: kbdhid
|
+ HID Keyboard Device
| Vendor/Product ID: 0x046D, 0xC52B
| Matching Device ID: hid_device_system_keyboard
| Service: kbdhid
|
+ Terminal Server Keyboard Driver
| Matching Device ID: root\rdp_kbd
| Upper Filters: kbdclass
| Service: TermDD
|
+ HID-compliant mouse
| Vendor/Product ID: 0x046D, 0xC52B
| Matching Device ID: hid_device_system_mouse
| Service: mouhid
|
+ HID-compliant mouse
| Vendor/Product ID: 0x046D, 0xC52B
| Matching Device ID: hid_device_system_mouse
| Service: mouhid
|
+ Terminal Server Mouse Driver
| Matching Device ID: root\rdp_mou
| Upper Filters: mouclass
| Service: TermDD

------------------------
Disk & DVD/CD-ROM Drives
------------------------
      Drive: C:
 Free Space: 98.2 GB
Total Space: 953.9 GB
File System: NTFS
      Model: ST1000DL002-9TT153 ATA Device

      Drive: Volume{4d78080e-a186-11e3-b2f8-a864597aa20c}
      Model: DiscSoft Virtual SCSI CdRom Device
     Driver: c:\windows\system32\drivers\cdrom.sys, 6.00.6002.18005 (English), , 0 bytes

--------------
System Devices
--------------
     Name: Intel(R) ICH10 Family PCI Express Root Port 5 - 3A48
Device ID: PCI\VEN_8086&DEV_3A48&SUBSYS_50011458&REV_00\3&13C0B0C5&2&E4
   Driver: n/a

     Name: Intel(R) ICH10 Family PCI Express Root Port 4 - 3A46
Device ID: PCI\VEN_8086&DEV_3A46&SUBSYS_50011458&REV_00\3&13C0B0C5&2&E3
   Driver: n/a

     Name: Intel(R) ICH10 Family PCI Express Root Port 1 - 3A40
Device ID: PCI\VEN_8086&DEV_3A40&SUBSYS_50011458&REV_00\3&13C0B0C5&2&E0
   Driver: n/a

     Name: High Definition Audio Controller
Device ID: PCI\VEN_8086&DEV_3A3E&SUBSYS_A0821458&REV_00\3&13C0B0C5&2&D8
   Driver: n/a

     Name: Intel(R) ICH10 Family USB Enhanced Host Controller - 3A3C
Device ID: PCI\VEN_8086&DEV_3A3C&SUBSYS_50061458&REV_00\3&13C0B0C5&2&D7
   Driver: n/a

     Name: Intel(R) ICH10 Family USB Enhanced Host Controller - 3A3A
Device ID: PCI\VEN_8086&DEV_3A3A&SUBSYS_50061458&REV_00\3&13C0B0C5&2&EF
   Driver: n/a

     Name: Intel(R) ICH10 Family USB Universal Host Controller - 3A39
Device ID: PCI\VEN_8086&DEV_3A39&SUBSYS_50041458&REV_00\3&13C0B0C5&2&D2
   Driver: n/a

     Name: Intel(R) ICH10 Family USB Universal Host Controller - 3A38
Device ID: PCI\VEN_8086&DEV_3A38&SUBSYS_50041458&REV_00\3&13C0B0C5&2&D1
   Driver: n/a

     Name: Intel(R) ICH10 Family USB Universal Host Controller - 3A37
Device ID: PCI\VEN_8086&DEV_3A37&SUBSYS_50041458&REV_00\3&13C0B0C5&2&D0
   Driver: n/a

     Name: Intel(R) ICH10 Family USB Universal Host Controller - 3A36
Device ID: PCI\VEN_8086&DEV_3A36&SUBSYS_50041458&REV_00\3&13C0B0C5&2&EA
   Driver: n/a

     Name: Intel(R) ICH10 Family USB Universal Host Controller - 3A35
Device ID: PCI\VEN_8086&DEV_3A35&SUBSYS_50041458&REV_00\3&13C0B0C5&2&E9
   Driver: n/a

     Name: Intel(R) ICH10 Family USB Universal Host Controller - 3A34
Device ID: PCI\VEN_8086&DEV_3A34&SUBSYS_50041458&REV_00\3&13C0B0C5&2&E8
   Driver: n/a

     Name: Intel(R) ICH10 Family SMBus Controller - 3A30
Device ID: PCI\VEN_8086&DEV_3A30&SUBSYS_50011458&REV_00\3&13C0B0C5&2&FB
   Driver: n/a

     Name: Intel(R) ICH10 Family 2 port Serial ATA Storage Controller 2 - 3A26
Device ID: PCI\VEN_8086&DEV_3A26&SUBSYS_B0021458&REV_00\3&13C0B0C5&2&FD
   Driver: n/a

     Name: Intel(R) ICH10 Family 4 port Serial ATA Storage Controller 1 - 3A20
Device ID: PCI\VEN_8086&DEV_3A20&SUBSYS_B0021458&REV_00\3&13C0B0C5&2&FA
   Driver: n/a

     Name: Intel(R) ICH10R LPC Interface Controller - 3A16
Device ID: PCI\VEN_8086&DEV_3A16&SUBSYS_50011458&REV_00\3&13C0B0C5&2&F8
   Driver: n/a

     Name: Intel(R) 7500/5520/5500/X58 Trusted Execution Technology Registers - 342F
Device ID: PCI\VEN_8086&DEV_342F&SUBSYS_00000000&REV_13\3&13C0B0C5&2&A8
   Driver: n/a

     Name: Intel(R) 7500/5520/5500/X58 I/O Hub System Management Registers - 342E
Device ID: PCI\VEN_8086&DEV_342E&SUBSYS_00000000&REV_13\3&13C0B0C5&2&A0
   Driver: n/a

     Name: Intel(R) 7500/5520/5500/X58 I/O Hub I/OxAPIC Interrupt Controller - 342D
Device ID: PCI\VEN_8086&DEV_342D&SUBSYS_00000000&REV_13\3&13C0B0C5&2&98
   Driver: n/a

     Name: Intel(R) 7500/5520/5500 Routing and Protocol Layer Register Port 1 - 3428
Device ID: PCI\VEN_8086&DEV_3428&SUBSYS_00000000&REV_13\3&13C0B0C5&2&89
   Driver: n/a

     Name: Intel(R) 7500/5520/5500 Physical and Link Layer Registers Port 1 - 3427
Device ID: PCI\VEN_8086&DEV_3427&SUBSYS_00000000&REV_13\3&13C0B0C5&2&88
   Driver: n/a

     Name: Intel(R) 7500/5520/5500/X58 Routing and Protocol Layer Registers Port 0 - 3426
Device ID: PCI\VEN_8086&DEV_3426&SUBSYS_00000000&REV_13\3&13C0B0C5&2&81
   Driver: n/a

     Name: Intel(R) 7500/5520/5500/X58 Physical and Link Layer Registers Port 0 - 3425
Device ID: PCI\VEN_8086&DEV_3425&SUBSYS_00000000&REV_13\3&13C0B0C5&2&80
   Driver: n/a

     Name: Intel(R) 7500/5520/5500/X58 I/O Hub Control Status and RAS Registers - 3423
Device ID: PCI\VEN_8086&DEV_3423&SUBSYS_00000000&REV_13\3&13C0B0C5&2&A2
   Driver: n/a

     Name: Intel(R) 7500/5520/5500/X58 I/O Hub GPIO and Scratch Pad Registers - 3422
Device ID: PCI\VEN_8086&DEV_3422&SUBSYS_00000000&REV_13\3&13C0B0C5&2&A1
   Driver: n/a

     Name: Intel(R) 7500/5520/5500/X58 I/O Hub PCI Express Root Port 3 - 340A
Device ID: PCI\VEN_8086&DEV_340A&SUBSYS_50011458&REV_13\3&13C0B0C5&2&18
   Driver: n/a

     Name: Intel(R) 7500/5520/5500/X58 I/O Hub PCI Express Root Port 2 - 3409
Device ID: PCI\VEN_8086&DEV_3409&SUBSYS_50011458&REV_13\3&13C0B0C5&2&10
   Driver: n/a

     Name: Intel(R) 7500/5520/5500/X58 I/O Hub PCI Express Root Port 1 - 3408
Device ID: PCI\VEN_8086&DEV_3408&SUBSYS_50011458&REV_13\3&13C0B0C5&2&08
   Driver: n/a

     Name: Intel(R) 5520/5500/X58 I/O Hub to ESI Port - 3405
Device ID: PCI\VEN_8086&DEV_3405&SUBSYS_50001458&REV_13\3&13C0B0C5&2&00
   Driver: n/a

     Name: Intel(R) 82801 PCI Bridge - 244E
Device ID: PCI\VEN_8086&DEV_244E&SUBSYS_50001458&REV_90\3&13C0B0C5&2&F0
   Driver: n/a

     Name: Standard Dual Channel PCI IDE Controller
Device ID: PCI\VEN_1B4B&DEV_918A&SUBSYS_B0001458&REV_10\4&163E5F16&0&0008
   Driver: n/a

     Name: GIGABYTE GBB36X Controller
Device ID: PCI\VEN_197B&DEV_2363&SUBSYS_B0001458&REV_03\4&1406E120&0&00E3
   Driver: n/a

     Name: Bigfoot Networks Killer Gaming Adapter
Device ID: PCI\VEN_1957&DEV_C006&SUBSYS_12011A56&REV_10\4&239E4180&0&00E4
   Driver: n/a

     Name: NVIDIA GeForce GTX 970
Device ID: PCI\VEN_10DE&DEV_13C2&SUBSYS_113110DE&REV_A1\4&3FC9713&0&0018
   Driver: n/a

     Name: High Definition Audio Controller
Device ID: PCI\VEN_10DE&DEV_0FBB&SUBSYS_113110DE&REV_A1\4&3FC9713&0&0118
   Driver: n/a

     Name: Renesas Electronics USB 3.0 Host Controller
Device ID: PCI\VEN_1033&DEV_0194&SUBSYS_50071458&REV_04\4&D1E68AF&0&0010
   Driver: n/a

------------------
DirectShow Filters
------------------

DirectShow Filters:
WMAudio Decoder DMO,0x00800800,1,1,,
WMAPro over S/PDIF DMO,0x00600800,1,1,,
WMSpeech Decoder DMO,0x00600800,1,1,,
MP3 Decoder DMO,0x00600800,1,1,,
Mpeg4s Decoder DMO,0x00800001,1,1,,
WMV Screen decoder DMO,0x00600800,1,1,,
WMVideo Decoder DMO,0x00800001,1,1,,
Mpeg43 Decoder DMO,0x00800001,1,1,,
Mpeg4 Decoder DMO,0x00800001,1,1,,
Full Screen Renderer,0x00200000,1,0,,6.06.6002.19554
DV Muxer,0x00400000,0,0,,6.06.6001.18000
Color Space Converter,0x00400001,1,1,,6.06.6002.19554
WM ASF Reader,0x00400000,0,0,,11.00.6002.19554
Screen Capture filter,0x00200000,0,1,wmpsrcwp.dll,11.00.6001.7000
AVI Splitter,0x00600000,1,1,,6.06.6002.19554
VGA 16 Color Ditherer,0x00400000,1,1,,6.06.6002.19554
Microsoft MPEG-2 Video Decoder,0x005fffff,2,4,msmpeg2vdec.dll,11.00.6001.7110
AC3 Parser Filter,0x00600000,1,1,mpg2splt.ax,6.06.6002.18363
StreamBufferSink,0x00200000,0,0,sbe.dll,6.06.6002.19594
MJPEG Decompressor,0x00600000,1,1,,6.06.6002.19554
DivX for Blizzard Decoder Filter,0x00800000,1,1,blizzard.ax,5.00.0002.0000
MPEG-I Stream Splitter,0x00600000,1,2,,6.06.6002.19554
SAMI (CC) Parser,0x00400000,1,1,,6.06.6002.19554
VBI Codec,0x00600000,1,4,VBICodec.ax,6.06.6001.18000
MPEG-2 Splitter,0x005fffff,1,0,mpg2splt.ax,6.06.6002.18363
Microsoft MPEG-2 Video Encoder,0x00200000,2,0,msmpeg2enc.dll,11.00.6002.19554
Internal Script Command Renderer,0x00800001,1,0,,6.06.6002.19554
MPEG Audio Decoder,0x03680001,1,1,,6.06.6002.19554
DV Splitter,0x00600000,1,2,,6.06.6001.18000
Video Mixing Renderer 9,0x00200000,1,0,,6.06.6002.19554
Microsoft MPEG-2 Encoder,0x00200000,2,1,msmpeg2enc.dll,11.00.6002.19554
ACM Wrapper,0x00600000,1,1,,6.06.6002.19554
Video Renderer,0x00800001,1,0,,6.06.6002.19554
MPEG-2 Video Stream Analyzer,0x00200000,0,0,sbe.dll,6.06.6002.19594
Line 21 Decoder,0x00600000,1,1,,6.06.6002.19554
Video Port Manager,0x00600000,2,1,,6.06.6002.19554
Video Renderer,0x00400000,1,0,,6.06.6002.19554
WM ASF Writer,0x00400000,0,0,,11.00.6002.19554
VBI Surface Allocator,0x00600000,1,1,vbisurf.ax,6.00.6001.18000
File writer,0x00200000,1,0,,6.06.6001.18000
DVD Navigator,0x00200000,0,3,,6.06.6002.19554
Overlay Mixer2,0x00200000,1,1,,6.06.6002.19554
AVI Draw,0x00600064,9,1,,6.06.6002.19554
Microsoft MPEG-2 Audio Encoder,0x00200000,2,0,msmpeg2enc.dll,11.00.6002.19554
WST Pager,0x00800000,1,1,WSTPager.ax,6.06.6001.18000
MPEG-2 Demultiplexer,0x00600000,1,1,mpg2splt.ax,6.06.6002.18363
DV Video Decoder,0x00800000,1,1,,6.06.6001.18000
SampleGrabber,0x00200000,1,1,qedit.dll,6.06.6002.19554
Null Renderer,0x00200000,1,0,qedit.dll,6.06.6002.19554
MPEG-2 Sections and Tables,0x005fffff,1,0,Mpeg2Data.ax,6.06.6002.19594
Microsoft AC3 Encoder,0x00200000,1,1,msac3enc.dll,11.00.6002.18005
StreamBufferSource,0x00200000,0,0,sbe.dll,6.06.6002.19594
Smart Tee,0x00200000,1,2,,6.06.6001.18000
Overlay Mixer,0x00200000,0,0,,6.06.6002.19554
AVI Decompressor,0x00600000,1,1,,6.06.6002.19554
AVI/WAV File Source,0x00400000,0,2,,6.06.6002.19554
Wave Parser,0x00400000,1,1,,6.06.6002.19554
MIDI Parser,0x00400000,1,1,,6.06.6002.19554
Multi-file Parser,0x00400000,1,1,,6.06.6002.19554
File stream renderer,0x00400000,1,1,,6.06.6002.19554
Microsoft MPEG-1/DD Audio Decoder,0x005fffff,1,1,msmpeg2adec.dll,11.00.6001.7000
AVI Mux,0x00200000,1,0,,6.06.6001.18000
Line 21 Decoder 2,0x00600002,1,1,,6.06.6002.19554
File Source (Async.),0x00400000,0,1,,6.06.6002.19554
File Source (URL),0x00400000,0,1,,6.06.6002.19554
Infinite Pin Tee Filter,0x00200000,1,1,,6.06.6001.18000
Enhanced Video Renderer,0x00200000,1,0,evr.dll,6.00.6002.19554
BDA MPEG2 Transport Information Filter,0x00200000,2,0,psisrndr.ax,6.06.6002.19594
MPEG Video Decoder,0x40000001,1,1,,6.06.6002.19554

WDM Streaming Tee/Splitter Devices:
Tee/Sink-to-Sink Converter,0x00200000,1,1,,6.00.6002.19554

Video Compressors:
WMVideo8 Encoder DMO,0x00600800,1,1,,
WMVideo9 Encoder DMO,0x00600800,1,1,,
MSScreen 9 encoder DMO,0x00600800,1,1,,
DV Video Encoder,0x00200000,0,0,,6.06.6001.18000
MJPEG Compressor,0x00200000,0,0,,6.06.6002.19554
Cinepak Codec by Radius,0x00200000,1,1,,6.06.6001.18000
Intel IYUV codec,0x00200000,1,1,,6.06.6001.18000
Intel IYUV codec,0x00200000,1,1,,6.06.6001.18000
Microsoft RLE,0x00200000,1,1,,6.06.6001.18000
Microsoft Video 1,0x00200000,1,1,,6.06.6001.18000

Audio Compressors:
WM Speech Encoder DMO,0x00600800,1,1,,
WMAudio Encoder DMO,0x00600800,1,1,,
IMA ADPCM,0x00200000,1,1,,6.06.6002.19554
PCM,0x00200000,1,1,,6.06.6002.19554
Microsoft ADPCM,0x00200000,1,1,,6.06.6002.19554
GSM 6.10,0x00200000,1,1,,6.06.6002.19554
CCITT A-Law,0x00200000,1,1,,6.06.6002.19554
CCITT u-Law,0x00200000,1,1,,6.06.6002.19554
MPEG Layer-3,0x00200000,1,1,,6.06.6002.19554

Audio Capture Sources:
Microphone (2- Logitech USB Hea,0x00200000,0,0,,6.06.6001.18000
Microphone (2- Microsoft LifeCa,0x00200000,0,0,,6.06.6001.18000

Midi Renderers:
Default MidiOut Device,0x00800000,1,0,,6.06.6002.19554
Microsoft GS Wavetable Synth,0x00200000,1,0,,6.06.6002.19554

WDM Streaming Capture Devices:
Realtek HD Audio Line input,0x00200000,1,1,,6.00.6002.19554
Realtek HD Audio Mic input,0x00200000,1,1,,6.00.6002.19554
Realtek HD Audio Stereo input,0x00200000,1,1,,6.00.6002.19554
Microsoft LifeCam VX-3000,0x00200000,0,1,LcProxy.ax,3.20.0240.0000
Microsoft LifeCam VX-3000.,0x00200000,1,1,,6.00.6002.19554
USB Audio Device,0x00200000,2,2,,6.00.6002.19554

WDM Streaming Rendering Devices:
Realtek HD Audio output,0x00200000,1,1,,6.00.6002.19554
Realtek HDA SPDIF Optical Out,0x00200000,1,1,,6.00.6002.19554
Realtek HDA SPDIF Out,0x00200000,1,1,,6.00.6002.19554
USB Audio Device,0x00200000,2,2,,6.00.6002.19554

BDA Network Providers:
Microsoft ATSC Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.6002.19594
Microsoft DVBC Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.6002.19594
Microsoft DVBS Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.6002.19594
Microsoft DVBT Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.6002.19594
Microsoft Network Provider,0x00200000,0,1,MSNP.ax,6.06.6002.19594

Video Capture Sources:
Microsoft LifeCam VX-3000,0x00200000,0,1,LcProxy.ax,3.20.0240.0000

Multi-Instance Capable VBI Codecs:
VBI Codec,0x00600000,1,4,VBICodec.ax,6.06.6001.18000

BDA Transport Information Renderers:
BDA MPEG2 Transport Information Filter,0x00600000,2,0,psisrndr.ax,6.06.6002.19594
MPEG-2 Sections and Tables,0x00600000,1,0,Mpeg2Data.ax,6.06.6002.19594

BDA CP/CA Filters:
Decrypt/Tag,0x00600000,1,0,EncDec.dll,6.06.6002.19594
Encrypt/Tag,0x00200000,0,0,EncDec.dll,6.06.6002.19594
XDS Codec,0x00200000,0,0,EncDec.dll,6.06.6002.19594

WDM Streaming Communication Transforms:
Tee/Sink-to-Sink Converter,0x00200000,1,1,,6.00.6002.19554

Audio Renderers:
Speakers (Realtek High Definiti,0x00200000,1,0,,6.06.6002.19554
Default DirectSound Device,0x00800000,1,0,,6.06.6002.19554
Default WaveOut Device,0x00200000,1,0,,6.06.6002.19554
DirectSound: Realtek Digital Output (Realtek High Definition Audio),0x00200000,1,0,,6.06.6002.19554
DirectSound: Realtek Digital Output(Optical) (Realtek High Definition Audio),0x00200000,1,0,,6.06.6002.19554
DirectSound: Speakers (2- Logitech USB Headset),0x00200000,1,0,,6.06.6002.19554
DirectSound: Speakers (Realtek High Definition Audio),0x00200000,1,0,,6.06.6002.19554
Realtek Digital Output (Realtek,0x00200000,1,0,,6.06.6002.19554
Realtek Digital Output(Optical),0x00200000,1,0,,6.06.6002.19554
Speakers (2- Logitech USB Heads,0x00200000,1,0,,6.06.6002.19554


User avatar
Focus_Jolan
Focus Team
Posts: 438
Joined: 27 October 2015, 14:51
Contact:

Re: Campaign Bug - We need your help

Postby Focus_Jolan » 27 June 2016, 08:19

GuChui wrote:Cannot play campaign either. Starting the campaign put me in space screen with no cutscene or tutorial narrative.


Hi GuChui,

Can you put your DxDiag in reply please?

Thank you.
Jolan - Focus Team

User avatar
Focus_Jolan
Focus Team
Posts: 438
Joined: 27 October 2015, 14:51
Contact:

Re: Campaign Bug - We need your help

Postby Focus_Jolan » 27 June 2016, 08:34

starscream wrote:i been having trouble since got game no video/ cutscenes cant progress past first mission ie tutorial tried skipping it game just goes to a black screen below are my pc specs if we can get this sorted be a very happy gamer lol

Operating System
Windows 7 Ultimate N 64-bit SP1
CPU
AMD A4-6300 70 °C
Richland 32nm Technology
RAM
8.00GB Single-Channel DDR3 @ 798MHz (11-11-12-28)
Motherboard
Gigabyte Technology Co. Ltd. F2A68HM-HD2 (P0) 31 °C
Graphics
DELL E198FP (1280x1024@60Hz)
2047MB NVIDIA GeForce GTX 750 Ti (ASUStek Computer Inc) 29 °C
Storage
465GB TOSHIBA DT01ACA050 ATA Device (SATA) 28 °C
Optical Drives
ATAPI iHAS124 F ATA Device
Audio
Realtek High Definition Audio


Hi, can you precise in which DirectX version you are please?

Thank you.
Jolan - Focus Team


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