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by FocusTechSupport
29 April 2016, 09:31
Forum: Technical Support
Topic: FATAL ERROR: Provide a DirectX report and the Crash Dump
Replies: 0
Views: 7073

FATAL ERROR: Provide a DirectX report and the Crash Dump

A. Please provide a Microsoft DirectX diagnostic report: 1. Press the keys Windows Start (bottom left) and 'R' from the keyboard to open the 'Run dialog box' and type: DXDIAG 2. Click the button 'OK'. 3. Click the button 'Save All Information...'. 4. Save the file 'DxDiag.txt' and close the DirectX...
by FocusTechSupport
29 April 2016, 07:04
Forum: Technical Support
Topic: FATAL ERROR: Provide a DirectX report and the Crash Dump
Replies: 0
Views: 535

FATAL ERROR: Provide a DirectX report and the Crash Dump

A. Please provide a Microsoft DirectX diagnostic report: 1. Press the keys Windows Start (bottom left) and 'R' from the keyboard to open the 'Run dialog box' and type: DXDIAG 2. Click the button 'OK'. 3. Click the button 'Save All Information...'. 4. Save the file 'DxDiag.txt' and close the DirectX...
by FocusTechSupport
26 April 2016, 08:08
Forum: Technical Support
Topic: Fatal Error
Replies: 1
Views: 794

Re: Fatal Error

What is your antivirus/firewall? Otherwise: A. Please update or repair Microsoft DirectX: 1. Click https://www.microsoft.com/en-us/download/details.aspx?id=8109 2. Click the button 'Download'. 3. Uncheck all and click the button 'No thanks and continue'. 4. Save the application 'directx_Jun2010_redi...
by FocusTechSupport
26 April 2016, 08:03
Forum: Technical Support
Topic: Black screen instead of main menu
Replies: 1
Views: 1050

Re: Black screen instead of main menu

Please post your configuration: 1. Press the keys Windows Start (bottom left) and 'R' from the keyboard to open the 'Run dialog box' and type: DXDIAG 2. Click the button 'OK'. 3. Post the Windows version (Operating System:), processor model (Processor:) and the amount of RAM memory (Memory:) under t...
by FocusTechSupport
26 April 2016, 08:01
Forum: Technical Support
Topic: Game wont start after installation
Replies: 4
Views: 1616

Re: Game wont start after installation

The Intel HD graphics card is not supported. An AMD or a NVIDIA graphics card is required. Maybe you have a laptop computer with two graphics cards: INTEL + AMD or INTEL + NVIDIA. Please right click on the background of the Windows Desktop and check if you have AMD Catalyst Control Center or AMD Rad...
by FocusTechSupport
26 April 2016, 07:54
Forum: Technical Support
Topic: Fatal Error Crash
Replies: 2
Views: 1080

Re: Fatal Error Crash

All issues are monitored and reported to the developers for the next game update. What is your antivirus/firewall? Otherwise: A. Please update or repair Microsoft DirectX: 1. Click https://www.microsoft.com/en-us/download/details.aspx?id=8109 2. Click the button 'Download'. 3. Uncheck all and click ...
by FocusTechSupport
26 April 2016, 07:53
Forum: Technical Support
Topic: Fatal Errors
Replies: 1
Views: 780

Re: Fatal Errors

All issues are monitored and reported to the developers for the next game update. What is your antivirus/firewall? Otherwise: A. Please update or repair Microsoft DirectX: 1. Click https://www.microsoft.com/en-us/download/details.aspx?id=8109 2. Click the button 'Download'. 3. Uncheck all and click ...
by FocusTechSupport
25 April 2016, 09:30
Forum: Technical Support
Topic: Crash wipes out campaign
Replies: 2
Views: 894

Re: Crash wipes out campaign

A. Please provide the name of your antivirus. B. Please post your configuration: 1. Press the keys Windows Start (bottom left) and 'R' from the keyboard to open the 'Run dialog box' and type: DXDIAG 2. Click the button 'OK'. 3. Post the Windows version (Operating System:), processor model (Processor...
by FocusTechSupport
25 April 2016, 09:30
Forum: Technical Support
Topic: Applicationload error 3:0000065432
Replies: 1
Views: 838

Re: Applicationload error 3:0000065432

Please post your configuration: 1. Press the keys Windows Start (bottom left) and 'R' from the keyboard to open the 'Run dialog box' and type: DXDIAG 2. Click the button 'OK'. 3. Post the Windows version (Operating System:), processor model (Processor:) and the amount of RAM memory (Memory:) under t...
by FocusTechSupport
25 April 2016, 09:29
Forum: Technical Support
Topic: Game wont start after installation
Replies: 4
Views: 1616

Re: Game wont start after installation

Please post your configuration: 1. Press the keys Windows Start (bottom left) and 'R' from the keyboard to open the 'Run dialog box' and type: DXDIAG 2. Click the button 'OK'. 3. Post the Windows version (Operating System:), processor model (Processor:) and the amount of RAM memory (Memory:) under t...

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