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by FocusTechSupport
20 October 2016, 08:18
Forum: Technical Support
Topic: Skirmish admirals deleted after game freeze
Replies: 3
Views: 276

Re: Skirmish admirals deleted after game freeze

Please run BFGA in Windowed mode in order to check if there is a notification (or something else) while running the game: Click on OPTIONS and select 'Windowed' from WINDOW TYPE. Click on OK and restart the game. We recommend to scan your computer with AdwCleaner https://toolslib.net/downloads/viewd...
by FocusTechSupport
18 October 2016, 14:28
Forum: Technical Support
Topic: [SOLVED] Unable to connect
Replies: 15
Views: 895

Re: Unable to connect

What is your antivirus? Otherwise, please uninstall the game: 1. Run Steam and click LIBRARY. 2. Right click on 'Battlefleet Gothic: Armada' and click 'Delete Local Content...'. Then clear the download cache: https://support.steampowered.com/kb_article.php?ref=3134-TIAL-4638&l=english Restart St...
by FocusTechSupport
17 October 2016, 11:04
Forum: Technical Support
Topic: [SOLVED] Unable to connect
Replies: 15
Views: 895

Re: Unable to connect

There is a firewall in your Asus RT-N66R router.
It seems that the firewall is blocking the incoming connection from the game server.
Please open (port forwarding) the following ports through the firewall of your router https://portforward.com/asus/rt-n66r/ :

60000 and 60001 in UDP
80 in TCP
by FocusTechSupport
14 October 2016, 11:01
Forum: Technical Support
Topic: [SOLVED] Unable to connect
Replies: 15
Views: 895

Re: Unable to connect

Amahagene wrote:Computer is connected via wi-fi. router is unable to be moved closer otherwise. Speed test for connection gets 85mbs per second download.


Can you retry by connecting your computer directly to the modem/router using a Ethernet cable?
Otherwise, what modem/router model do you have?
by FocusTechSupport
13 October 2016, 12:58
Forum: Technical Support
Topic: [SOLVED] Unable to connect
Replies: 15
Views: 895

Re: Unable to connect

How your computer is connected to your modem?
by FocusTechSupport
12 October 2016, 13:21
Forum: Technical Support
Topic: [SOLVED] Unable to connect
Replies: 15
Views: 895

Re: Unable to connect

Do you use Windows Firewall or another firewall? Otherwise, please remove and/or add Battlefleet Gothic: Armada in Windows Firewall: 1. Open Windows Firewall. 2. Click 'Allow an app or feature through Windows Firewall'. 3. Click the button 'Change settings'. If 'Battlefleet Gothic: Armada' is displa...
by FocusTechSupport
12 October 2016, 10:59
Forum: Technical Support
Topic: [SOLVED] Unable to connect
Replies: 15
Views: 895

Re: Unable to connect

This is very strange, the game server is online (even during this weekend).

Can you join the server now?
by FocusTechSupport
12 October 2016, 10:49
Forum: Technical Support
Topic: Error: mismatched versions
Replies: 3
Views: 277

Re: Error: mismatched versions

Please ask him to right click on 'Battlefleet Gothic: Armada' under LIBRARY and click on 'Properties'. Click on the tab 'UPDATES' and check if 'Always keep this game up to date' is selected under 'Automatic updates'. Otherwise, please exit and restart Steam. Click on 'GAMES' under LIBRARY then on 'D...
by FocusTechSupport
07 October 2016, 09:25
Forum: Technical Support
Topic: out of video memory
Replies: 1
Views: 576

Re: out of video memory

Please reset the game setttings: 1. Open 'Windows Explorer' or 'File Explorer' from the taskbar. 2. Open the Local Disk '(C:)' under 'Computer' or 'This PC'. 3. Open the folder 'Users' then the folder of your Windows username. 4. Open the folder 'AppData' (*) then the folder 'Local'. 5. Open the fol...
by FocusTechSupport
04 October 2016, 10:23
Forum: Technical Support
Topic: Error: mismatched versions
Replies: 3
Views: 277

Re: Error: mismatched versions

1. Run Steam and click LIBRARY.
2. Right click on 'Battlefleet Gothic: Armada' and click 'Properties'.
3. Click the tab 'LOCAL FILES' then click the button 'VERIFY INTEGRITY OF GAME CACHE'.

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